|We had recently an example of declared payment incident not using the 123cargo module of payment incident.
A well- known company with business connection on the Romanian market was found in a position to have unpaid invoices by the Romanian partner, 6 months over the due date.
Few days ago, after unsuccessful actions the transport company decided to act against Romanian company knowing that 123cargo helps companies in this situation, they didn’t follow the steps recommended by 123cargo and decided to contact a third-party company with 123cargo connections.
Not following the usual steps of declaring the payment incident after due date of the invoice and reaching us through a 3rd party was time consuming by the transporter and lead to a cash flow problem.
We manage to recover the money for the transport company, but it could be done sooner only by following the usual steps of declaring a free payment incident on 123cargo, incidents that are included in all subscriptions.