About electronic freight exchanges
Last updated: 12-07-2022
What is an electronic freight exchange?
It is software running on the Internet with application in transport of goods. The main application of this software is road transportation, because the road transportation market has the biggest number of operators, due to ease of access to this kind of business.
How does an electronic freight exchange work?
The company who has a load to transport, posts the load description and its route. This is a transport request. The post is consulted by the carriers who are looking for loads to transport. The interested carrier will contact the poster of the load through the freight exchange and will make a transport offer. The reverse process is also possible in 123cargo: the carrier’s posts their trucks in the freight exchange as transport offers, to be consulted by those who have loads to transport. A freight exchange is the place where “the request meets the offer” in the transportation of goods.
What differences are there between various freight exchange programs?
The main difference between exchange programs is the geographic area in which they excel in published cargos to be transported: there are local exchange programs, specific to a country, regional and international exchange programs.
The second difference is the offered liquidity of the exchange program. Through liquidity the total number of requests posted is defined
Furthermore, it must be mentioned: the access to the program is via a fee, the languages in which it can be accessed, the ease of use, etc.
Who needs a freight exchange?
The forwarders need a freight exchange to enlarge their carrier list and to find the best transport solution. Their daily work is simplified by posting the loads into the freight exchange because they do not need to call the carriers any more, the carriers will call to get the transportation deal. From the freight exchange point of view, the forwarders are the posters.
The second category of freight exchange clients are the carriers. They use the freight exchange to find a load when they have no transportation orders from their current clients. It’s also another way to make business when they totally count on the freight exchange to find loads for transportation. The freight exchange refers to them as consultants – of the loads posted by forwarders.
The third category of client is the merchants and manufacturers who have a limited operation of transport which they decide to process themselves instead of applying to a forwarding company. Many of the freight exchanges do not permit access to this category of client, to protect the forwarders. But 123cargo welcomes this type of customer – and for very good reasons!
What is the main advantage of a freight exchange?
For forwarders, merchants and manufacturers, the main advantage of a freight exchange is the access to a large number of transport suppliers with minimum communication costs. By posting a load once, the load can be consulted in the following few minutes, byaround 500 carriers (consultants). With the freight exchange they achieve the same result as they would by calling 500 different carriers to find the transport solution.
For carriers, the freight exchange offers the opportunity to have a selection of a large number of customers.
Which is the main risk of a freight exchange?
The main risk of any remote close of a deal, by electronic means, leaves the feeling of uncertainty regarding the partner. This risk might be mitigated by both, the freight exchange and the users of the freight exchange.
The freight exchange itself, and we consider here 123cargo, takes as first mission in serving its customers to offer a Safe Market Place. By checking the access of new subscribed companies. By offering scores for all the companies. By immediately eliminating from the freight exchange all those who might put at risk the other customers.
The users of the freight exchange have to protect themselves against signing with inappropriate partners by following internal procedures in their companies. If these procedures do not exist, these procedures should be implemented or at the very least, by following the safety rules recommended by 123cargo.
What is BursaTransport?
BursaTransport is the name given to 123cargo for its Romanian users.
Why are two names required for the same freight exchange?
BursaTransport is the original freight exchange, launched in 2001 in Romania. 123cargo is the simplified freight exchange, launched in 2013.
The huge number of customers in Romania forced us to develop some sophisticated services in BursaTransport.
123cargo offers a pack of essential features as per the original BursaTransport.
Which is the connection between 123cargo and BursaTransport?
The bond is complete. The loads to be carried and the available trucks are common lists between the two interfaces of the same application.
The two different interfaces of the same software run on the same database.
What is ALPEGA?
ALPEGA is the group of jointly owned companies. ALPEGA includes 123cargo / BursaTransport, Teleroute, Wtransnet.
How can I register my company in 123cargo?
By accessing the Register tab. It is a 1-2-3 steps registration during which you should provide information about your company and yourself.
Can I register in both 123cargo and BursaTransport?
No, it is not possible: Non Romanian resident companies will register with 123cargo, while the Romanian companies will register with BursaTransport.
How many users can I define for my company in a subscription?
As many as you want, all users are included in the same subscription.
When does my company pay the 123cargo subscription?
The 123cargo subscriptions are prepaid services. You will process the payment based on the proforma invoice that you get yourself from 123cargo. The invoice for the payment is delivered on the collection day.
What is the difference between an account and a user?
There is no difference.
How do I proceed if I want to register a new user?
A new user is defined by accessing the Administration Panel
What do I do if I forgot my password?
In order to get a new password, use the link Forgot password in the LOGIN popup. An automatic message will arrive on the e-mail address linked to the user, which will provide a temporary password. After the successful login, you can go to My information where you can change the temporary password received from the app.
Can I register as an individual on 123cargo?
Negative. The application is a B2B (business to business) platform.
How do I change my declared e-mail address?
In the Administration Panel, by accessing the My Contact Person Details box.
Who should I mention as contact persons in the company?
You should register all those who are using 123cargo. The more detailed you describe these persons, the more comfortable will your future partners be by getting in touch with your company.
In medium and large companies, the person taking responsibility of the supplier’s payments is usually not the same person as the planner. Offering direct access to this person by 123cargo is a proof of trustworthiness and respect for your company.
What does the “function” attribute of the contact person mean?
It is an addition to the ‘’position’’ description. In the workplace, there can be more employees with the same roles but with different responsibilities: i.e. on the same role of the sender there can be 2 employees, one could handle national transport (function= national transport), and the other could handle international transport and maybe there is another colleague who is in charge of groupage. By mentioning these details you increase the accessibility of your company.
What is the difference between the location telephone numbers and those of the contact person?
Telephone numbers (landline, mobiles, etc.) are common to all the contact persons from the specific location. Personal phones are only for the contact of a particular person.
How can I deactivate my account?
The account of a user is deactivated by deleting the contact person to whom it is associated. The account of the first user of the company, the one who activated the company's access, cannot be deleted. But the contact person's information can be modified.
What is the purpose of uploading the company documents?
This service saves you from repeatedly sending your documents to future transport partners. Once uploaded on the platform, they can be consulted by those interested, i.e. your future partners.
How can I upload my company documents?
In the page dedicated to company documents, in my company data. The operation does not require the interference of the administration team. The documents are not validated by the administration, they are available under your own liability. When uploading, you are asked to specify the category of each document.
What documents should I upload?
Licenses and insurances that are usually requested by transport partners.
Who can see the documents?
Any user with active access to the platform.
How do I know they will not be used fraudulently?
Before they become visible on your profile, the system applies to each document the so-called "watermark" - an image that cannot be detached from the image of your document. In addition, when a user consults a document and downloads it from 123cargo, the watermark includes (the document is marked) the identity of the user who downloaded it and the date. Therefore, the document cannot be used by a third party who wants to steal your identity in relations with its customers/suppliers. Also, as a security measure, the app has a log of all consultations and downloads of your own documents.
How do I pay the company subscription?
There are 3 kinds of subscriptions in 123cargo (3 months, 6 months and 12 months) which include access for all the users of the company. 123cargo is a prepaid service. You can download yourself a proforma invoice. The subscription is activated on the collection day and on the same day the invoice is delivered electronically.
If a current subscription exists already for the company, the new subscription is activated at the end of the current one.
For what reasons can the company’s access be banned?
For fraud, for not repeatedly respecting the conditions of the site, and in case that the company represent a commercial risk for the other users of the site.
What is the purpose of this list?
The list is an internal warning list of 123cargo. It prevents all the subscribers with collection difficulties reported by the members. The difficulties reported are sustained by standard documents: transport contract, CMR letter and invoice. The declarations are processed by own responsibility in order to prevent the other subscribers. It is a voluntary contribution to a safer market place of transportation.
Which is the difference between a payment delay and a payment incident?
A payment delay is a payment which has not been settled within the maximum 60 days since its due date. If the debt is not settled in 60 days the late payment becomes a payment incident. In other words the delay is minor and the incident is major.
Why did you choose 60 days from the due date to differentiate a late payment from a payment incident?
From consideration applied by debt recovering companies, who generally consider a case to be approachable only after 60 days of delay.
Which is the flow of a payment incident declaration in 123cargo?
The first step belongs to the declaring subscriber. He declares and documents the incident with a transport order or transport contract, the CMR letter and the invoice. The second step is for the 123cargo Administration who check that the documents confirm the declaration. The third step is for the claimed company, who is informed by the Administration on the claim declared against it. During 8 days, the claimed company might shut down the incident by paying the invoice or might protest with their own reasons. In case that they are responsible, 123cargo deny the enlisting of the payment incident. If no other reaction happens, the incident is enlisted after these 8 days and the incident affect the claimer history in 123cargo.
From which moment can I declare a payment incident?
The payment incident can be declared next day after the due date.
What is a transport incident?
A transport incident is a occurrence produced by the carrier against the transport contract or against the good service practices.
What documents are required to declare a transport incident?
The minimum documentation is represented by the transport order. Unfortunately, it is difficult to document transport incidents, so that any document which can support the claimer’s declaration is taken in consideration.
What is the 123cargo scoring?
It is an internal system for measuring the actions of the users of each 123cargo company member and their activity history for the last 2 years, and for evaluating the trends for the last two months. The scoring is thought of as an informal tool for evaluating the partner in the transport transaction. The scoring strictly reflects the existing data in the database and does not constitute general evaluation attempts of the companies, but only on the basis of their actions in the platform. The scoring consists of 4 graphic ratings representing a group of stars, from 0 to 5. The scoring is displayed in the profile of any active company, with the following exceptions: access activated less than a month ago, complete and final suspension (membership withdrawal), more than 4 payment incidents in processing.
What does each rating in 123cargo scoring mean?
Activity as a forwarder: assesses the typical actions of a freight forwarder. These are: spot posting and long-term loads, consulting the available spot and long-term trucks, consulting the list of consultants for their own posts. The recent evolution trend is also calculated for this indicator.
Activity as a carrier: consulting of spot and long-term loads, posting of spot and long-term trucks. The indicator is accompanied by the recent trend.
Contractual behavior as client (in transport agreements): the rating is downgraded by the number of produced payment incidents with a due date in the last two years and regardless of the fact that they were cleared without being published; the rating is also downgraded by the total number of days overdue in the mentioned payment incidents; the scores are related to the forwarder's rating obtained in the last two years. For a rating of ZERO stars as forwarder and no payment incident occurred in the last two years, N/A (not available) is displayed instead of some stars. The indicator also has a recent trend marking.
Contractual behavior as a supplier (carrier): the score is downgraded by the total number of active transport incidents produced in the last two years related to the carrier rating for the last two years. For a ZERO carrier rating and no transport incident in the last two years, N/A is displayed.
Why are only two out of four ratings displayed on certain pages?
For efficiency, where an evaluation has to be made as a freight forwarder, shipper: are displayed only the ratings for forwarder and contractual behavior as client (poster of loads, consultant of their own truck posts). In other situations, the future partner needs to be evaluated from the supplier's perspective) poster of free trucks, the consultant of their own posted loads).
How do I check if a company has a payment incident history?
If the rating of contractual behavior as a client has 5 stars, in the last two years there have been no payment incidents in the last two years. If there have been incidents, even if they were immediately cleared, the rating is less than 4 stars. The fewer starts are displayed, the higher the number of incidents, the higher the total payment delays produced, and the less significant the activity as a forwarder. The information can be found in the company profile. The company profile can be viewed using the link on the company name, on any page of the application. If the company has active (unreconciled) incidents or overdue payments, this incident can be consulted in the list of payment incidents, searching based on the fiscal code of the author of the incident.
How to evaluate a company consulting its company profile
We recommend paying attention first to the 123cargo scoring, than to registration date in 123cargo, to company’s founding year and transport licenses.
What are company reports?
Unlike scoring, which reflects the companies' interaction with 123cargo, the company reports are legal and financial information provided by Creditreform. These can be requested by all active members only for the companies with the registered office in Romania.
What is the credit limit?
It is the maximum value without VAT that Creditreform calculates and recommends to be granted on commercial credit (invoice with maturity) to that particular company. The credit limit is calculated for the companies with the registered office in Romania depending on several factors, of which the financial results are the most important.
What is the risk level?
Risk of inability to pay. It is a marker calculated by CreditReform for the companies with the registered office in Romania depending on the company's financial results. It aims to bring on the same scale all companies that have public financial results. It is an indicative marker.
I have doubts about the one I have on the line and offers himself to transport my load. How can I make some checks?
When someone calls and offers his truck to transport your load, if you do not know him, it is good to follow these pieces of advice.
Take your time and note the name, the phone number and the company name. We advice you to check the caller via the company profile. It is mandatory to find the name and phone number enlisted inside here. If you find no record, forget about the offer. It could be someone who will attempt to steal your load with a truck with false license plates. This is the heaviest risk you have to deal with in remote transportation deals.
The more security measures that you can take, even if you find the company in the company profile the better. A regular company has a fax number. If they have an internet site, for sure they have also a mailing server: when there is no fax number and an email using yahoo/gmail as an address, are circumstances which warn you to pay more attention. Also, when you receive emails or fax messages from the company interested in your load, check these numbers and email addresses are matching the ones on his company profile.
In any case do not take the transportation offer without these checks.
I prepare to confirm the transport of a load with my truck. How can I avoid an dishonest client?
First check his 123cargo scoring, especially his Trustworthiness as customer score. If the company does not have a five stars score they might have some reported payment delays.
Then check that the company sending the transport order is the same with the company who published the load. If you confirm the transport on behalf of another company, you take considerable risk of a future delayed payment.
The last but not the least, read through carefully the entire transport order to avoid surprises and abusive terms.
What is the meaning of “Lasting” section?
When publishing a load, it means how many days after the loading date the load is available if not erased from 123cargo by the owner.
What is the meaning of “Floor’’ section?
It’s to describe how many metres long of a truck floor standard wide, will occupy the load in the truck. This is optional information which might help the carriers to organize groupage.
What is the meaning of the “request groupage’’ checkbox?
When publishing a load it means that the owner is interested by a grouped transport offer (LTL), instead of renting the whole truck (FTL).
What is the meaning of “Private comment” section”?
These is information for owner use if needed, they are never published.
What is the meaning of LOAD TEMPLATES in 123cargo?
Posters can register for easy reposting those load templates which are currently used in 123cargo. These templates are registered while publishing a load, by using the SAVE command.
What does the “Enlarge search” command do?
By using again the same filtering elements, 123cargo rebuilds the list of answers considering as reasonable a bigger relocation of the truck.
What does the “Automatic refresh” checkbox?
Through a push technology, the consultant receives new convenient answers according to his search, posted after he operated his search command.
What does it mean when answers given in a SEARCH with a “FROM” or “DESTINATION” section is empty?
When Destination section is left empty in a search, you’ll get all the posts available in the From place. And vice-versa.
How does it work for a search with loads of different groupage status?
When FTL status is selected, 123cargo selects the loads framing between 50% and 110% of the filter values. When the LTL status is used, the filter values are used as maximum values, with tones section exception, which might be filtered as a frame (minimum and maximum limits).
What does long-term loads mean?
Unlike the spot loads that are only transported occasionaly, long-term loads are repetitive transport requests.The TERRITORY is the geographical area on which the demand for transport is made: domestic (domestic), within the European Union, or internationally - outside the European Union
How can I open another search tab and what is the difference from a new browser tab?
You can open a new search tab with the + symbol next to the already existing tab(s). The difference created by the "all tabs" solution for searching for goods in a single browser tab is that, once automatic refresh is activated, you can see at a glance which new ads have appeared in the current searches.
Can I have a different search in each tab?
This is the very purpose of separate search tabs.
What does a bulk file mean, on the „I have a load” page?
If you have several loads to post, instead of using, successively and repeatedly, the „I have a load” form, you can post your loads through an XLS file. Instead of filling in the form, load the XLS file. The report regarding the success or failure of your posting will be emailed to you as soon as possible.
What is the structure of the bulk loads file?
There is a standard, minimalist, bulk loads file available to you in the pop-up that appears after you hit „Upload bulk loads” button. If you want to define a more sophisticated bulk loads file to addressall the fields from the „I have a load” form , you can do that with your custom XLS file and at the first use of the CUSTOM XLS file structure, you will be asked to confirm the meaning of each column of your custom file as processed by our application. The platform can save as many custom bulk loads file as you need.
What is the list of favourite ads for and how do I add/remove an ad in/from favourite (ads)?
The list of favourite ads is designed to help you remember, in order to contact the posting entities, those ads of immediate interest. For example, when organising a groupage. Adding to the list can be done, once the ad is consulted, by using the star in the route area. One click on the star adds the ad to the favourite list. The second click removes it from the list. The total ads in the favourite list can be seen in a marker at the bottom right of the screen.
Why is a favourite ad grey?
Because the ad was deleted by the posting entity and, theoretically, it is no longer relevant.
How do I delete an ad from favourites?
By using the star in the route area.
What is the company blacklist?
It is the list of those companies whose ads you do not want to see anymore. Goods and trucks. Each with its own reasons.
How do I add a company to the blacklist?
In My company data, the Blacklist page. During the existence of the company in your blacklist, you will no longer see the ads of that company. You have at your disposal the blacklist and the user who added to the blacklist, as well as the adding date.
How do I delete a company from the blacklist?
On the same page in My company data. The add/delete process is reversible and repeatable.
Will those I add to the blacklist be notified?
Which are the mandatory sections to post a truck?
The mandatory sections are marked with a small red star on their labels.
Why are there alternate destinations when posting the truck?
The truck posting form offers up to 5 alternative routes (5 destinations) for the same truck. To ease the posting of the truck.
What do FTL and LTL mean?
FULL TRUCK LOAD, complete truck.
LESS TRUCK LOAD, groupage.
How does a search for trucks with different groupage status work?
When FTL status is selected, 123cargo selects the trucks framing between 80% and 170% of the filter values. When the LTL status is used, the filter values are used as minimum values.
What can I search in the companies directory?
Strings or substrings of: company names, contact persons, company profiles. Also search of the phone numbers of the companies, by using the complete number with country code. Try is by finding your own phone number.
Can I search for a phone number in the members list?
Yes. With the SEARCH MEMBER form. Enter the phone number you are looking for in the PERSONS, DESCRIPTION, ADDRESS section. The number entered must be complete, including the country code and no dots or other signs of separation. Try with your own phone number, as it appears on your company listing.
If I fill in several fields in the search form, how is the list of answers built?
The logical condition AND applies between all completed fields. For example, if you filled in the country ROMANIA, CARRIER activity, and you ticked transport license and from the foreign language box you ticked Italian, you get the list of all Romanian companies that have declared to have as main activity carrier, that have the transport license declared and someone from the company speaks Italian. If you open the company popup (click on the company name in the list of answers), you will be able to verify that all the above elements are met.
What is the use of the SEARCH FLEETS command?
To identify the companies holding (in their fleet, in their truck fleet) the type you are searching. It should be mentioned that between the eventual types mentioned in the same search (the FLEET box) there is the OR relationship. For example, if you select TIPPER and TILT, the list of answers will include the companies that have declared that they own a tipper OR a tilt. The same goes for the SPOKEN LANGUAGES box. If you select ITALIAN and GERMAN, in the list of companies you will find those in which Italian OR German is spoken, AND hold a tipper OR a tilt.
What do I get if at the SEARCH WAREHOUSES command I do not fill in any of the filter elements, but I press the SEARCH button directly?
The list of all companies that have declared that they own one of the 3 types of warehouses defined on 123cargo. In the same idea, if you search for FLEETS without specifying anything as a filter element, you get the list of all companies that have declared that they own at least one transport vehicle.
What should I keep in mind if I intend to contract this service?
The service must be contracted before the transport. Therefore, at least one day before loading. After carrying out the transport and issuing the transport invoice, you must follow the collection. When the collection occurs, you must inform the administration that you have collected. If the debtor customer does not respect the payment term, you have included in the collection guarantee service the declaration of the payment incident. If the claim is not collected through the procedure for declaring the incident, following the request that you have to make, a claim file is opened with the insurer Coface Belgium which has the effect of collecting 90% (guaranteed part) of the claim.
What is the purpose of this service?
In case the debtor client becomes insolvent between the issuance of the invoice and the due date, the only legal way is to register with the list of creditors. The procedure has little chance of recovering the debt. The payment guarantee service will cover this perspective.
What is Chat for?
For very short operative communications with the poster of the load you are consulting. Or communication with your own post consultant. Chat is more operative than phone or email.
If the other person does not speak my language, in which language should I speak?
Write in the current language in which the page is displayed. The interlocutor receives automatically translated into the language in which he/she uses the application: Romanian, English, Bulgarian and Hungarian.
Can I send files via Chat?
Can I chat with my friends via Chat?
You can only chat with active users of the application. If your friends are among them, the answer is yes.